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Does closing the sale seem more difficult since the economic recession ? Ever wonder what credit managers are thinking as they evaluate credit for current and future customers? How is credit risk managed and why is it important to businesses today? Why does it seem that some customers get through the credit process with relative ease while others do not?

Help explain the current credit process and erase false perceptions by those seeking trade credit with this panel of three credit managers and active members with the National Forest Products Group of NACM. Owners, Presidents, Sales Managers and Traders will want to participate in discussions on trade credit during these difficult times as we move out of recession and into recovery. Now more than ever, effectively managing relationships among customers, sales and credit will result in the best business decisions.

About the Presenters

	Donna Kelman is Corporate Credit Manager for the Tolko Group of Companies. She has spent over 20 years in the Credit field with the last 9 years in the lumber, panel and paper industry. Donna is a member of NACM and holds a designation in International Credit. Tolko Industries Ltd. is a private, Canadian-owned forest products company. Tolko is a major producer and marketer of lumber, veneer, plywood, oriented strand board, and kraft papers, with manufacturing operations across Western Canada.

	Dai Trinh, is a Credit Manager at Canfor for the last 15 years. Prior, he spent a combined 15 years working as a loan officer at a Canadian bank and as a Credit Manager at a Credit Insurance/Factoring company. Dai holds an MBA – Finance major. Canfor is a leading integrated forest products company based in Vancouver, British Columbia with interests in over 31 facilities in BC, Alberta, Quebec, Washington State, and North and South Carolina.

	Donna Bolender, Plum Creek Donna Bolender is a CPA with 20 years of financial management experience including auditing, budgeting, forecasting, operations management and financial reporting. Donna has been with Plum Creek since 2003 and was given the credit department to manage three years ago when Plum Creek’s Financial Shared Services Department was reorganized. Within a Shared Services model, her responsibilities at Plum Creek include corporate credit management for both manufactured and timber/log products, as well as oversight of the Accounts Payable department.

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