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Webinar Date

Wednesday, October 11, 2017
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1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


In his testimony before Congress, Dr. Lucian Leape Professor at Harvard School of Public Health stated, "The single greatest impediment to error prevention in the medical industry is that we punish people for making mistakes." A just culture takes the focus off errors and outcomes and places it on the quality of system design and behavioral choices. Just and accountable cultures view unanticipated outcomes and events as opportunities to inform their risk model by designing and implementing systematic and uniform processes designed to support practice. The benefit Just Culture brings to an organization includes timely identification of adverse issues with development of a course of action for immediate remediation.

This webinar will provide you with the knowledge to:

1. Outline the principles of the Just Culture frame work.
2. Describe the role of organizational culture in patient safety.
3. Recognize barriers to implementation of Just Culture in the health care environment.


Kristi Eldredge, J.D., R.N., CPHRM
In her role at MMIC, Kristi is a trusted advisor to policyholders in matters of patient safety and risk management. She values being the person who "has their back" when questions arise. With a background as both a registered nurse and a medical malpractice attorney, Kristi is well suited to provide comprehensive risk management services to physicians, clinics, long-term care and hospital clients, delivering customized strategies to prevent and minimize injuries, and reduce claims and losses.

Kristi feels strongly that providing quality health care will undoubtedly result in patients who are satisfied with their care and populations that are managed effectively. Prior to joining MMIC in 2008, she served in risk management positions for CNA Healthcare and also at a large New York City hospital. Kristi began her health care career as a registered nurse, working in labor and delivery, high-risk perinatal care, and as director of maternal and child nursing at Regions Hospital in St. Paul, Minnesota. In her spare time, Kristi enjoys flats fishing and traveling any chance she gets.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

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