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Today, as healthcare becomes more collaborative in nature, it's important that front-line providers and healthcare leaders understand the importance of emotional intelligence (EQ) and its impact on patient outcomes.
Emotional Intelligence, as defined by Bradberry, Graves and Lencioni in Emotional Intelligence 2.0, is the "ability to recognize and understand emotions," and an individual's skill at "using this awareness to manage oneself and his/her relationship with others." By concentrating on emotional intelligence (EQ), in addition to traditional technical and clinical skill development, individuals can achieve personal fulfilment and improve their job satisfaction/working relationships by better managing conflict, reducing stress and improving communication.
Concurrently, organizations can improve the performance of their workforce, reduce mistakes and burn-out and provide more patient-centered care to grow the bottom line.
Megan Berry Barlow, Chief Human Resources Officer, NFM
Megan Berry Barlow began her career in Human Resources in 1991 and has worked in the areas of training and development, employment, benefits, compensation, safety, risk management and general HR management. She has experience in the healthcare insurance industry, chemical manufacturing, nonprofit sector and in multi-state retail. Berry Barlow is currently the CHRO/Director of Human Resources at Nebraska Furniture Mart in Omaha, where she has worked since 2002. Berry Barlow is also a professor at Bellevue University since 2008. She teaches extensively within the College of Business specializing in the impact of diversity on business and the fundamentals of Human Resource Management.
Berry Barlow is often asked to speak about her organization's activities in linking wellness initiatives to health insurance plans to provide awareness of the impacts of personal health on overall cost and strategies to create and maintain a positive workplace culture that drives business outcomes.
Berry Barlow holds a Bachelor of Arts degree in Public Communication from Texas State University and a Master of Science degree in Health Promotion and Human Resources from Nebraska Methodist College.
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Cassling, founded by Bob Cassling in 1984, is an Advanced Partner with Siemens Healthineers. As a family-owned company, we're dedicated to strengthening healthcare in local communities.