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Webinar Date

Wednesday, November 7, 2018
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1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


Follow-up system failures contribute to almost half of all diagnostic error malpractice claims. Even when appropriate clinical steps are taken to lead to a correct diagnosis, we still see diagnostic error due to failures in follow-up systems. Problems with follow-up and care coordination lead to poor patient outcomes, patient dissatisfaction, care team burnout, inefficiencies and redundant testing, all contributing to poor business performance. This webinar is a must-see for administrators looking to understand and tackle the problem of diagnostic error in their organization.

This webinar will provide you with the knowledge to:

  1. Understand the causes and contributing factors of breakdowns in diagnostic care processes and follow-up systems that lead to patient injury, malpractice claims and poor business performance.
  2. Identify the risks to patients and the business impact on your organization due to follow-up system failures.


Emily Clegg, JD, MBA, CPHRM
Director, Risk Management and Client Services, UMIA/MMIC

Emily Clegg is a senior risk management and patient safety consultant for UMIA. She holds both a law degree and a master of business administration from the University of Utah, and a CPHRM designation. Emily serves as a resource to UMIA policy-holders on patient safety strategies, best practices, and risk mitigation. She also serves as an educator on trends and hot topics in risk management.

Prior to joining UMIA, Emily practiced as a medical malpractice attorney defending health care providers against medical negligence claims. In her law practice, Emily was named a Utah Business Magazine young "Legal Elite" and a Mountain States Super Lawyers "Up and Coming." She served three years in the presidency of the Utah Society for Healthcare Risk Management, including one year as president.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

Webinar Registration

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