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Webinar Date

Wednesday, December 5, 2018
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1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


When you think of organizational culture, what comes to mind? Perhaps you think of a just culture or a learning culture. But, have you considered a patient safety culture? We know that culture impacts patients, care team members and business results. Many patient and quality organizations-including the Institute for Healthcare Improvement and the Agency for Healthcare Research and Quality-have focused on culture to improve patient care. In 2017, The Joint Commission released "Sentinel Event Alert 57: The essential role of leadership in developing a safety culture."

This webinar combines leadership considerations and best practices to enrich your culture for the benefit patients, team members and your organization.

This webinar will provide you with the knowledge to:

  1. Articulate the impact culture has on patients, team members and your organization.
  2. Define key attributes of various cultural initiatives, such as learning culture, just culture and patient safety culture.
  3. Utilize ideas, methods and considerations to assess your organizational culture and consider ways to enhance it.


Michelle Kinneer, PHD, JD, MSN, RN, CPHRM, CHPC, CHC
Michelle works collaboratively with clients, proactively and in trying times, supporting their health care teams so they can continue delivering great care. Prior to joining MMIC in 2014, Michelle served 10 years as Risk Manager / Patient Safety Officer /Compliance Officer for Fort Madison Community Hospital. Early on in Michelle's health care career, she became known as someone others could rely on to remain calm and collected in stressful situations. Being a resource and helping clients work through challenges is truly one of her favorite roles. She's often on-site to provide education, allowing her to engage every level of the organization in defining their role in providing safe, quality processes to best serve their patients. Michelle has participated with the data analytics team at Constellation to analyze claim experience to learn valuable insights. From these lessons learned, Michelle has been a key contributor to the development of content specifically designed to address the process gaps helping clients avoid similar situations that could put patients at risk.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

Webinar Registration

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