Webinar Date

Wednesday, December 5, 2018
  Add to Calendar  Add to Calendar
1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


When you think of organizational culture, what comes to mind? Perhaps you think of a just culture or a learning culture. But, have you considered a patient safety culture? We know that culture impacts patients, care team members and business results. Many patient and quality organizations-including the Institute for Healthcare Improvement and the Agency for Healthcare Research and Quality-have focused on culture to improve patient care. In 2017, The Joint Commission released "Sentinel Event Alert 57: The essential role of leadership in developing a safety culture."

This webinar combines leadership considerations and best practices to enrich your culture for the benefit patients, team members and your organization.

This webinar will provide you with the knowledge to:

  1. Articulate the impact culture has on patients, team members and your organization.
  2. Define key attributes of various cultural initiatives, such as learning culture, just culture and patient safety culture.
  3. Utilize ideas, methods and considerations to assess your organizational culture and consider ways to enhance it.


Michelle Kinneer, RN MSN JD, CPHRM, CHPC, CHC
Michelle Kinneer joined MMIC as a senior risk and patient safety consultant in 2014. Michelle brings more than 23 years of experience as a Registered Nurse, licensed in Iowa and Illinois,and more than 16 years of experience in health care risk management. In her role, Michelle provides tailored services that promote patient safety and minimize risk for Constellation clients. Her expertise ranges from support and consultation to customized educational services and on-site assessments. Michelle is an active member of the American Society for Healthcare Risk Management, Health Care Compliance Association, and American College of Healthcare Executives. Michelle earned a bachelor's degree in nursing at Southeast Missouri State University, a master's degree in nursing from the University of South Alabama and a Juris Doctorate from Southern Illinois University at Carbondale. Michelle is a doctoral candidate at Piedmont Internationally University and is Certified Professional in Healthcare Risk Management, Certified in Healthcare Compliance and Certified in Healthcare Privacy Compliance.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

Webinar Registration

Please use the following form to register for this conference. You will receive an email confirmation shortly after you complete the registration. Don't forget to add to your whitelist!

If you are unable to register online or did not receive your confirmation email (don't forget to check your Bulk email folder), please contact our Registration Desk at 866-872-5840 (international callers please dial 617-502-2061). You can also contact us by email Send Email

First Name* Firm/Organization*
Last Name* Address*
Title* City*
Email* State/Province*
Secondary Email Zip*
Phone* Country*
*Required field