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Webinar Date

Wednesday, February 27, 2019
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1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


Analyzing malpractice claim data is an excellent tool for revealing gaps in health care processes that can harm residents. When these gaps are identified, we can then devise strategies targeted to reduce injury in these specific areas.

In this webinar, we will report what we learned from our senior living claim analysis and outline strategies to help senior living organizations prepare their care teams to more effectively manage resident fall risk factors, optimize workflow, reduce fall-related injuries and advance business results.

This webinar will provide you with the knowledge to:

  1. List the most frequent and expensive malpractice allegations made against senior living organizations.
  2. Identify that failure to ensure resident safety-primarily falls-was the most frequent and costly allegation made against senior living organizations.
  3. Differentiate the causes and contributing factors of breakdowns in care processes, teamwork and systems that lead to resident injury, malpractice claims and poor business performance.
  4. Implement a comprehensive falls prevention program to reduce resident injury and malpractice claims and improve business performance.


Lori Atkinson, RN, BSN, CPHRM, CPPS

Lori is a patient safety expert and Content Manager for Constellation. Lori has 39 years of experience in health care, with 28 years in risk and patient safety. She is a Certified Professional in Healthcare Risk Management and a Certified Professional in Patient Safety. Lori provides in-depth service to Constellation customers, including MMIC, UMIA and Arkansas Mutual policyholders on a variety of risk and patient safety issues. She is a frequent author and lecturer to physician groups, medical office, hospital, senior living administrators, nursing groups and office, hospital and senior living personnel.

Michelle Kinneer, PHD, JD, MSN, RN, CPHRM, CHPC, CHC

Michelle works collaboratively with clients, proactively and in trying times, supporting their health care teams so they can continue delivering great care. Prior to joining MMIC in 2014, Michelle served 10 years as Risk Manager / Patient Safety Officer /Compliance Officer for Fort Madison Community Hospital. Early on in Michelle's health care career, she became known as someone others could rely on to remain calm and collected in stressful situations. Being a resource and helping clients work through challenges is truly one of her favorite roles. She's often on-site to provide education, allowing her to engage every level of the organization in defining their role in providing safe, quality processes to best serve their patients. Michelle has participated with the data analytics team at Constellation to analyze claim experience to learn valuable insights. From these lessons learned, Michelle has been a key contributor to the development of content specifically designed to address the process gaps helping clients avoid similar situations that could put patients at risk.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

Webinar Registration

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