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Webinar Date

Wednesday, January 30, 2019
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1:00 PM Eastern 12:00 PM Central
11:00 AM Mountain 10:00 AM Pacific


Diagnostic error is a frequent and costly allegation in emergency medicine and hospital professional liability claims. In our analysis of Constellation claims originating in the hospital, the emergency department (ED) was the top location in total incurred cost. The leading cause of injury and claims are clinical judgment factors in patient assessment, including delay or failure to order tests, premature discharge and narrow diagnostic focus.

Contributing to 36 percent of cases are failures in follow-up and care coordination, revealing that even when appropriate clinical steps are taken to lead to a correct diagnosis, errors in diagnosis still occur due to follow-up system failures. This webinar is a must-see for administrators looking to understand and tackle the problem of diagnostic error in ED.

This webinar will provide you with the knowledge to:

  1. Identify the top malpractice allegations made against emergency medicine clinicians and Emergency Departments.
  2. Recognize the causes and contributing factors of breakdowns in diagnostic care processes in the ED including follow-up systems failures that lead to patient injury, malpractice claims and poor business performance.
  3. Implement decision support tools, reliable care processes and teamwork to improve diagnosis in the ED.


Laurie Drill-Mellum, M D., MPH
Laurie Drill-Mellum, MD, MPH, is Chief Medical Officer at Constellation. She is a Board-certified emergency medicine physician and practiced emergency medicine full-time at Ridgeview Medical Center in Waconia, Minnesota from 1991 to 2012. She is a graduate of the Emergency Medicine Residency Program at HCMC and completed a Bush Medical Fellowship in integrative medicine at the University of Arizona.

Carolyn McClain, M.D.
Carolyn McClain, M.D., is a practicing emergency physician at Methodist and Unity Hospitals as well as the medical director of The Urgency Room in Eagan, Vadnais Heights and Woodbury. She graduated from Johns Hopkins Medical School and completed her residency in emergency medicine at Hennepin County Medical Center. As a partner with Emergency Physicians Professional Association (EPPA) she is the Medical Director of the Urgency Rooms. She sits on the Board of Directors for both Constellation, a medical malpractice insurance company as well as the Minnesota Medical Association. Dr. McClain also has a passion for teaching and has lectured on emergency medicine topics throughout the Twin Cities as well as more exotic locations such as Buenos Aires, Argentina. She developed and teaches a yearly 2 day educational course in emergency nursing to help nurses achieve their Certification in Emergency Nursing. She is the Past President of the Twin Cities Medical Society and is the former Chair of the Minnesota Medical Association Quality Committee.

Conference Handouts

Course materials are available in the webinar room the day of the program. To view or print, please log into the webinar early and select the handout tab on the left side of your screen.

Webinar Registration

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